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Swapps Platform FAQ

Common questions about the platform, pricing, setup, support, scope, and AI-assisted support.

Platform

What is Swapps Platform?

Swapps Platform is a digital operations platform for products that are already live or close to launch. It combines setup, recurring support, AI-assisted diagnosis, human engineering review, and connected tools so you get continuity instead of scattered technical help.

Is Swapps a helpdesk, agency, software factory, hosting provider, or AI tool?

Who is Swapps best for?

Who is not a good fit?

Pricing

Which tier should I choose?

When should I move from Build to Launch?

When should I move from Launch to Scale?

Why is pricing based on tiers instead of only hours?

Setup

What is included in setup?

Can Swapps migrate an existing site or app into support?

Does setup mean Swapps rebuilds my product?

Support

Are tickets unlimited?

What counts as support?

How are tickets prioritized?

What should I include in a ticket?

Is 24/7 support included?

Scope

Are new features included?

What counts as new development?

What happens if a request is out of scope?

Where are scope boundaries documented?

AI

How does AI-assisted support work?

Can AI fix issues automatically?

When does a human engineer review a request?

Is Swapps competing with AI builders or coding tools?

Need more context?

Read the product guides for deeper explanations of tiers, support, and how Swapps works.

Open guides

Open a request, browse the support FAQ, and check on incidents in the Support Center.

Visit Support Center

Review what is included, excluded, and how support boundaries work in Service Scope & Terms.

Read scope & terms