AI Live Chat
A ready-to-use foundation for AI-powered customer support: an embeddable chat widget answers visitors from a knowledge base, captures leads, and hands off to a human agent — paired with a real-time agent console to take over, reply, and resolve conversations.
App FoundationSupport & ServiceAI assistantLive chatMulti-language
Overview
From first question to resolved conversation
AI Live Chat ships with two connected surfaces over a single dataset: a visitor chat widget where an AI assistant answers from a knowledge base, offers quick replies, captures leads, and escalates to a human on request; and an agent console with metrics, a real-time inbox, and a leads table. Messages sync both ways, so a conversation that starts with the AI can be picked up by an agent without losing context.
Answer common questions instantly with an AI assistant.
Capture leads inside the conversation, not a separate form.
Hand off to a human agent the moment it is needed.
Track volume, response time, and outcomes from one dashboard.
Included
What this foundation includes
Both the visitor and agent experiences ship working out of the box.
AI assistant that answers from a knowledge base
Quick replies and suggested next questions
Human handoff when the visitor asks for an agent
Real-time agent inbox to take over conversations
In-chat lead capture with a leads table
Metrics dashboard with charts and KPIs
Resolve, close, and review conversation history
Built-in structure
Agent console, sync, and branding ready to use
Defaults that hold up in real support operations — and that Swapps adapts to your org.
Agent console with login, metrics, and a live queue
Two-way real-time sync between visitor and agent
Bilingual UI (English, Spanish) out of the box
Resettable demo data persisted locally, no backend required
Customization
What Swapps customizes
This is a starting point, not a rigid off-the-shelf SaaS app.
Connect your real knowledge base, docs, and FAQs
AI model, tone, and answer guardrails
Extra channels: WhatsApp, email, and social inboxes
CRM and helpdesk integrations for lead routing
Routing, assignment, and escalation rules
Custom analytics, SLA tracking, and report layouts
Next step
Connect with an ExpertWant to adapt this foundation to your business?
Connect with a Swapps expert to review your support workflow and identify the best starting point.